Distress Centre Calgary

The Crisis Manager will be responsible for the successful implementation and execution of strategic and operational plans that align the Crisis and Navigation contact centre programs with overall agency goals, providing effective leadership and communication to all staff within these program areas. This includes developing and maintaining a positive and collaborative work environment that promotes employee engagement, a person-driven focus, and a growth mindset.

The Manager, 211 Alberta Inquiry Services plays a crucial role in aligning the service delivery processes and procedures of 211 Alberta across Canadian Mental Health Association – Edmonton Region (CMHA) and Distress Centre Calgary (DCC).