The RAYS Crisis Worker provides short-term, after-hours crisis response and support to youth and families involved with Alberta's Children's Services. The Crisis Worker works collaboratively with Southern Alberta Children Intervention Services to provide support for , but not limited to, childcare and/or one to one support, the transportation of children and youth between placements or upon apprehension, behavioural management, hospital supervision, and suicide and self-harm monitoring.



  • Provide behaviour management interventions and support as needed in a variety of settings
  • Apply de-escalation strategies as needed
  • Ensure the client’s basic needs are being met
  • Provide constant supervision to any client that is at risk of hurting themselves or someone else
  • Use effective interpersonal skills to communicate complex and sensitive information
  • Provide a consistently high standard of care and support for clients
  • Provide direct and comprehensive care and assistance to clients with specialized and complex needs
  • Ensure commitment to quality, client safety, and risk management initiatives
  • Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately
  • Prepare and submit accurate reports and records
  • Maintain a positive working relationship with colleagues at Children’s Services and other professionals involved in case management
  • Maintain personal employment records, training, and documentation as indicated by accreditation standards

Skills and experiences:  

  • Ability to be alert and responsive during all hours of scheduled shift
  • Ability to respond quickly in a dynamic and changing environment
  • Ability to assist clients and their family members with concern and empathy, respecting their confidentiality and privacy and communicating in a courteous and respectful manner
  • Ability to effectively interact and relate to children in a developmentally appropriate manner
  • Ability to interact and build relationships with youth and adults that may be either physically or intellectually challenged
  • Ability to remain calm and poised in urgent situations
  • Dedication to safety measures and best practices
  • Ability to take initiative
  • Ability to work individually as well as part of a team
  • Ability to effectively communicate both verbally and in writing
  • Ability to respond quickly in a dynamic and changing environment


  • Degree in Human Services or related field
  • Certifications or licences appropriate to the position
  • Related field experience required
  • Criminal Record and Vulnerable Sector Check (completed within the last three months)
  • Child Intervention Check (completed within the last three months)
  • Use of a reliable vehicle with $2,000,000 liability, permission to carry passengers and business coverage on the vehicle
  • Valid driver’s license and a driver’s abstract with minimal demerits
  • Proof of Driver’s abstract completed within the last 30 days
  • Ability to do shift work
  • Valid First Aid or CPR certification
  • Self-Harm Training
  • Suicide Awareness Training
  • Crisis Intervention Training
  • Self-Harm Training
  • Indigenous Awareness
  • Diversity Training

We offer the opportunity to be part of a creative and positive work environment, a competitive salary, supports for professional development, opportunity for advancement, and the chance to be part of a team that supports children, youth and families to thrive within a culturally responsive community.

Please submit a cover letter and resume to and reference “Crisis Support Worker” in the subject line.  This position will remain open until a suitable candidate is found.  We thank all applicants, however, only those selected for interview will be contacted.