Summary

This position aims to prevent, intervene, support, and stabilize government assisted refugees who face significant challenges and crises with personal, social and resettlement problems during their stay at temporary accommodation or upon arrival. The services are delivered with a trauma informed approach, culturally appropriate and sensitive.

Description

CCIS’s Resettlement and Integration Services (RIS) Division is looking for our next Early Intervention Crisis Counsellor and is accepting applications from qualified job seekers!
This position aims to prevent, intervene, support, and stabilize government assisted refugees who face significant challenges and crises with personal, social and resettlement problems during their stay at temporary accommodation or upon arrival.  The services are delivered with a trauma informed approach, culturally appropriate and sensitive. The main objective and goal of this position is to stabilize client(s) and connect with internal and or external resources to enable client (s)to receive services and attend daily orientation under the Resettlement Assistance Program (RAP), prepare and transition client into settlement programming by ensuring attachment to case management. This position works with complex refugee cases identified by RAP counsellors, and the location of work is based on temporary accommodation.

Primary Duties and Responsibilities include, but are not limited to:

  • Timely response to the crisis newly arrived government-assisted refugees face while in temporary accommodation and/or upon arrival.
  • Conduct a comprehensive crisis needs assessment and determine the nature of the crisis, the client’s emotional state and the level of risk, and implement appropriate and client-centred interventions.
  • Develop and implement a crisis response plan to resolve the crisis and place safety protocols where needed.
  • Maintain regular contact with clients through frequent check-ins to assess their progress, address emerging needs, and provide ongoing support while in temporary accommodation.
  • Engage support services interpretation during appointments, meetings, and client interactions.
  • In collaboration with the Resettlement Assistance Program (RAP) Counsellor, the Resettlement Assistance Program (RAP) Manager and client create the implementation plan to address the crisis, stabilize clients and inform RAP staff when the client is ready to attend daily RAP Orientations.
  • Regular complex case conference meetings with RAP staff and internal and external service providers.
  • Provided weekly updates on complex cases to the RAP Manager for IRCC-related communication per the RAP contribution agreement.
  • Deliver group or one-on-one education -orientation sessions on mental health and wellness for all new GARs residing in temporary accommodation based on booking schedule and need.
  • Responsible for connecting with external and internal resources, such as professional counselling, medical-related appointments, domestic violence resources and education, parenting and many others based on the need.
  • Complete the triage standardized case management tool and send it to designate management staff for case manager assignment.
  • Attend the handover meeting when the client is meeting from RAP to Settlement and ensure a smooth transition.
  • Maintain accurate and confidential case files, documenting all client interactions, interventions, and progress. Regularly report service delivery in iCARE and CCIS-designated databases.
  • Provide updates to the RAP Manager and IRCC on complex cases when requested.
  • Participate in regular supervision and consultation with the CSSP manager. 
  • Attending agency-wide quarterly staff meetings, division meetings and any other meeting as required.

Qualifications:  

  • Bachelor’s degree in Social Work, Psychology, Counselling, Human Services, Education, or a related field. A Master's degree is an asset. 
  • At least two years of experience in case management, early crisis intervention social work, or a related field. 
  • Knowledge of evidence-based models and best practices for case management and service delivery. 
  • Experience working with refugees, vulnerable diverse populations and newcomers
  • Demonstrated ability to use strengths-based, client-centred, and trauma-informed approaches to service delivery. 
  • Demonstrated knowledge or experience in early intervention crisis management.  
  • Knowledge of local immigrant serving agencies, their programs and services, current immigration issues, and resources available in the community. 
  • Non-violent crisis intervention and first aid/CPR training are assets.  

To Apply:

Qualified candidates are invited to send resume and cover letter to HR@ccisab.ca by Monday, June 10th, 2024. Please include “Application to Early Intervention Crisis Counsellor” in the subject line of your email.

NOTE: Resumes will be reviewed as submitted, and interviews scheduled as appropriate. This posting will be removed when a suitable candidate is found, possibly before the published end date.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.

Additional Information

CCIS – Who We Are

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 90 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

CCIS – Resettlement and Integration Services (RIS) Division

CCIS Resettlement & Integration Services (RIS) division provides support services that enable Government Assisted Refugees (GARs) to transition to a new life in Calgary. RIS also offers several programs specific to refugee children and youth. RIS programs are designed to assist in developing the independence of our clients, build capacity within the family structure and enhance our clients’ economic success. Our team of multicultural Counsellors supplies settlement assistance in over 90 languages.