Summary
Description
Reporting to the Manager of Victim Services and Integrated Practice, the Family Support Coordinator will provide support to families coming to the Luna Child and Youth Advocacy Centre (LCYAC) with information and resources through the entire disclosure and investigative processes.
Duties and Responsibilities:
Family, Caregiver and Victim Contact
- Provide children and families with accurate information on the Victims’ Bill of Rights.
- Contact person for the children and families who are attending the LCYAC for their initial visit.
- Work closely with Victim Support Volunteer Advocates to provide emotional support to caregivers during their visit to the LCYAC
- Ensure adequate resources are provided to families during and after their visit to Luna.
Ongoing Support
- Ensure families are provided with ongoing emotional support, information and resources after initial contact has been made with the families.
- Advocate for resources and services where families face barriers to access.
Collaborative Model Approach
- Work collaboratively within a multidisciplinary team including; Calgary Police Service, RCMP, Children’s Services, Alberta Health Services, and Alberta Justice along with community agencies to set up appropriate supports for children and their families who have been impacted by child abuse; become a primary contact for investigative agency partners to collaborate in order to ensure families receive support in a timely and purposeful manner.
- Become a primary contact for investigative agency partners to collaborate in order to ensure families receive support in a timely and purposeful manner.
Administration
- Manage the Victim Support calendar to ensure adequate support is being provided to families attending the LCYAC for appointments.
- Maintain accurate documentation and statistics for reporting purposes.
Volunteer Management
- Assist with the management of daily scheduling and duties of the Victim Support Volunteer Advocates.
- Provide guidance to the Victim Support Volunteer Advocates on daily queries and concerns.
- Participate and support in the development of training for the Victim Support Volunteer Advocates.
Education, Qualifications and Skills Required:
Education & Experience
- A degree or diploma within Social Work or Criminal Justice.
- 3+ years of direct experience in Victim Services, frontline Social Work related roles, or court related experience.
- Experience working with a multidisciplinary team an asset.
- Prior experience working and supporting volunteers.
Qualifications and Skills
- Interest and enthusiasm in working with children and families.
- Commitment to the philosophy of the Victim Support program, its objectives and goals.
- Ability to work effectively in both a team environment and independently.
- Ability to accept direction and supervision in the application of skills and knowledge required.
- Excellent verbal and non-verbal communication skills.
- Maturity, reliability and punctuality.
- Strong emphasis on listening skills.
- Ability to work well with people from all backgrounds and cultures.
ABOUT LUNA
The Luna Child and Youth Advocacy Centre (formerly the Calgary & Area Child Advocacy Centre) is recognized as a centre of excellence in child abuse intervention and prevention. Luna’s multi-disciplinary team of experts from health, children’s services, law enforcement, justice, and victim services work together from one location to help young people and their families throughout the disclosure, investigation, and judicial process, and along all phases of their healing journey. This collaborative model surrounds young people and their families with the specialized supports they need and leverages shared expertise to build engaged communities where everyone plays a role in keeping children and youth safe. www.lunacentre.ca
At Luna, our commitment to diversity is our promise to each other and the individuals and communities we serve. We believe in the inherent benefits of an inclusive and diverse organization that recognizes, embraces, and values all forms of diversity. We strive to remove barriers to inclusion in all aspects of our organization and service delivery, so that we may support, strengthen, benefit from, and contribute to the richness and complexity that is our community.
