Summary

Highbanks Society is honoured to serve pregnant and parenting youth working towards improving their lives through education. Our unique housing program incorporates wrap around supports to help young mothers achieve their career and education goals, build on life and parenting skills, while on their healing journey.

Description

Family Support Worker

 

Title: Family Support Worker

Reports to: Chief Executive Officer

Nature & Scope: The Family Support Worker will provide direct front line support to families receiving services.  Under the direction of the Chief Executive Officer you will assist in providing foundational coaching to our Finding Shore, Moving the Fulcrum, and Alum-Mum program participants with Highbanks Society. The various modalities of practice within our new model include the provision of trauma-informed interventions, education as a primary, and the principles of facilitating emotionally corrective experiences to increase the wellness indicators at play in the lives of women and children. The role of the Family Support Worker is to provide one on one support in life skills, child development activities, basic needs provision and personal & social growth of the Mother-Led families of Highbanks. You will report directly to the Chief Executive Officer in consultation with the Team Lead. The Team Lead will support in facilitation of programming goals and outcomes and objectives.

 

KEY RESPONSIBILITIES

 

Program Duties

·      Ability to work within a multi-disciplinary team of professionals.

·      Ensure that all clients and partner professionals are welcomed and supported effectively.

·      Ability to screen for intake and potential housing opportunities.

·      Provide support to mitigate crisis management by utilizing de-escalation skills and motivational interviewing as appropriate.  Requesting the Team Lead to assist and immediately notify of occurrence. Complete all necessary paperwork within 24 hours of incident.

·      Engage in supportive conversation with clients in effort to develop goals and help connect to resources to support achievement of these goals.

·      Offer culturally appropriate and informed client centered services.

·      Ability to demonstrate creative solutions in order to help clients in realizing self-directed problem solving, and deepening resilience in executive functioning.

·      Empower Mother-Led-Families by improving access to community resources.  This includes a strong understanding of referrals in areas of education, career, legal issues, budgeting, parenting, health and wellness.

·       Explore opportunities for children’s programming with openness to new models that enhance early childhood development.

·       Explore opportunities for parenting programming with openness to new models that enhance parenting development.

·       Other duties as assigned

 

Community Development

·      Collaborate to create a welcoming and inclusive community with Highbanks at and the broader Highbanks Community (off-site, alumni, mentors, staff, and volunteers).

·      Demonstrate strong ability in enhancing community integration.

·      Facilitate tours and welcome guests as necessary.

·      Participate in the organization of annual social activities such as: Graduation, BBQ, Holiday, etc.

Key Qualities

·      Experience with Trauma-Informed modalities of practices with a strong emphasis on strength-based practice.

·      Education in the field such as social sciences, child and youth care counselling, social work, sociology, psychology, non-profit management, or education.

·      Prior knowledge of social service field and agencies in Calgary is an asset.

·      Strong interpersonal communications skills and ability to communicate effectively with a diverse population.

·      The ability to show empathy and provide opportunity for clients to feel valued and heard.

·      Skilled oral and written communicator, with strong ability to maintain client files, and case notes.  Knowledge of Microsoft software, database management experience, skill with writing case notes. 

·      Excellent problem-solving skills, able to think quickly and adeptly to address problems and learn from them so they do not reoccur.

·      Ability to multi-task and remain on focus despite interruptions.

·      Ability to interact meaningfully with young mothers and children at risk

·      Ability to keep pace within a dynamic and evolving organization.

·      Adaptability, enthusiasm, and knowledge of social justice issues at play in vulnerable populations.

·      Demonstrated ability to collaborate with multiple constituents

·      Strength in relationship building with a variety of stakeholders

·      “Can do” attitude, and collaborative work approach

·      Strong people skills with the ability to communicate effectively with people from diverse racial, ethnic, socioeconomic, and gender backgrounds possessing the ability to build authentic relationships within diverse communities

·      Strong organizational skills and ability to manage multiple priorities at once

·      Ability to work well independently and as a member of a highly integrated and diverse team

·      Demonstrated ability to solve problems and manage conflict

Please apply to position by sending resume and cover letter to Team Lead of Family Support at Janine@highbankssociety.ca Please include HR Reference #FSW2 in reference line.

All qualified applicants chosen for interview will be contacted directly.  Thank you for your interest in applying to work with Highbanks Society.