Summary
Description
THE CHILDREN’S COTTAGE SOCEITY: FAMILY RESOURCE NETWORK HOMELINKS CASE MANAGER Competition #HL-CM
The Children’s Cottage Society, established in Calgary in 1986, provides crisis nursery, community respite, and family support programs to more than 3,500 children a year. The Society’s mission is to “Build strong children and safe, nurturing families through prevention programs and support services” and our vision is “Resilient children blossom in healthy families.”
We are looking for experienced professionals with an empathic, non-judgemental view toward families with multiple needs. The Case Manager is responsible for supporting and planning with families to assist them in maintaining the stability of their housing, addressing risk factors, and building on their strengths to ensure successful community integration.
This position is ideal for someone who is exceptionally organized, enjoys working with people, thrives in a fast-paced work environment, has exceptional administrative skills, is comfortable moving clients through the stages of change, and enjoys collaborating with peers both within and outside of the organization.
This position is primarily based at the Children’s Cottage Administrative office, located at our Child & Family Centre, 1804 Home Road NW. This position is full-time (40 hours per week). Hours are Monday to Friday; some evening and weekend work may be required. Work hours will be adjusted based on client needs. Salary for this position is $56,000 per year.
**This is a Maternity Leave Coverage role, for approximately 1 year.**
QUALIFICATIONS:
• Degree in human services (preferred) or diploma with additional related experience
• Minimum three years of experience working with families who have complex needs, preferably within the homeless sector
• Case Management experience within the homeless sector is required
• Experience working with families in the community and in their home is required
• Understanding of solution-focused support, family homelessness issues, and community resources for families
• Understanding regarding serving the needs of families from diverse backgrounds
• Comprehensive knowledge of family related community resources and services
• Current Standard First Aid and CPR level C certification
• Current Suicide Intervention training certification
• Brain Story Certification Course (online training)
• Indigenous Awareness Teachings
• Diversity Training
• Harm Reduction and Naloxone Training
• Proficient computer skills required
• Valid driver’s license and use of own vehicle
• Able to adjust hours during the evenings and weekends as needed
RESPONSIBILITIES:
• Complete a structured assessment to assess family’s acuity level, history of homelessness, and complexity of needs, and develop a transition and follow-up plan for families exiting shelters
• Develop a plan of action that identifies that family’s risk factors and their goals, strengths, and current support systems; establish objectives with the family that will build and maintain stability post-transition into housing in the community
• Work with families on basic financial literacy
• Provide quality case management for a flexible caseload of 15 families
• Assist the families in implementing their plan of action to reduce risk factors and related chronic system usage/risk of homelessness, decrease family acuity rating, increase protective factors, and to improve network of community support
• Act as role model showing positive interaction and problem solving
• Act as a role model in showing strong and consistent boundaries
• Collaborate closely with Housing Locator to ensure good relations with landlord and protective resolving of issues
• Maintain client files, HMIS, and ETO data system entries
• Complete ongoing assessments including the Family Star, Herth-Hope, GAIN-SS, and more
• Be fully informed on the services and resources offered by Alberta Works, and be a recourse to the team regarding this information
• Work with program Housing Locator to gain access to funds for housing and other subsidies
• Work collaboratively and communicate frequently with sector agencies, key stakeholders, and community resources
• Refer families and follow up on referrals to ensure that families are accessing support
• Maintain regular home visits in the community and phone contacts in line with Case Management Standards
• Attend and actively participate in program staff meetings
• Other related duties as required by the Program Supervisor
SKILLS & ABILITIES:
• Have a thorough understanding of Housing First and Harm Reduction best practices
• Ability to work well independently and as a collaborative member of a team
• Excellent networking and advocacy skills
• Excellent judgement; think critically and tackle ambiguity and complex problems effectively and efficiently
• Highly organized and efficient
• Excellent verbal and written communication
• Intermediate skills in Microsoft Word, Teams, and Outlook
• Basic skills in Microsoft Excel
• Have a basic understanding of the Residential Tenancies Act (RTA)
• Knowledge of Homeless Management Information System (HMIS) is an asset
• Knowledge of Efforts to Outcomes (ETO) is an asset
PRE-EMPLOYMENT REQUIREMENTS:
• A Police Information Check at commencement and every three years, which includes a vulnerable sector search, is a requirement to maintain employment
• A Child Intervention Record Check at commencement and every three years, which includes a vulnerable sector search, is a requirement to maintain employment
• Proof of Education (original Documents) required as part of commencement.
WHAT DO WE OFFER
In addition to having the opportunity to work for an energetic, progressive, and community focused organization and with a workforce of diverse, committed individuals, we offer the following benefits:
• Comprehensive Health, Dental & Vision benefits.
• RRSP Contribution Program
• A flexible hybrid work arrangement
• An annual Health Spending Account
• Prioritizing wellness in the workplace and a psychologically safe work environment
We appreciate the interest of all applicants; however, we will only contact those applicants selected for an interview.
Please submit your cover letter and resume by email to: careers@childrenscottage.ab.ca Please quote Competition #HL-CM when submitting your resume and cover letter.
For more information about the Children’s Cottage Society, please visit our website: www.childrenscotttage.ab.ca
