Summary

Lionheart Foundation (Lionheart) facilitates comprehensive access to best-in-class mental health supports for children, adolescents, young adults, and their families experiencing anxiety-based mental health challenges. We do this through building awareness, education, and therapeutic capacity to address anxiety-based mental health needs in our community.

Description

Opportunity:
Lionheart is seeking a full-time Intake and System Navigator to support client intake, system navigation, and case management support within Lionheart’s Youth Mental Health Counselling Program. As a member of Lionheart’s program team, the Intake and System Navigator will respond to and manage community inquiries including client applications for subsidy and other supports. Along with Lionheart’s Intake Team, this position will also support ongoing system navigation and case management support to approved subsidy clients and Lionheart’s therapist network. Working collaboratively, the successful candidate will be a strong communicator, have a solid understanding of the mental health landscape for adolescents in Calgary, and have a background in trauma-informed approaches. They will be able to work successfully with minimal supervision and have a strong attention to detail and passion to support positive youth mental health in the community.

Job Profile:
The Intake and System Navigator will provide support to Lionheart’s program team by responding to client inquiries, processing subsidy applications, including client intake meetings and resourcing clients who are not a program fit, and assessing both financial and therapeutic needs of prospective clients. This position will also oversee the collection and maintenance of program data and support the implementation of Lionheart’s communication and outreach strategy. The Intake and System Navigator will also represent Lionheart at assigned community meetings and complete administrative duties assigned by the Executive Director.  

Required Skills & Qualifications:

  • A Bachelor of Social Work, Psychology or related field of study
  • A minimum of 3 years working with vulnerable populations, preferably youth, from a trauma-informed approach
  • An understanding of the clinical presentation of adolescents with anxiety-related disorders
  • Excellent administrative and organization skills
  • Excellent client-centered customer service from a compassionate, culturally sensitive/competent approach
  • Proficient knowledge of MS Office programs
  • Strong written and verbal communication skills
  • Able to represent Lionheart’s mission, vision, and values to the community
  • Able to work collaboratively in a hybrid  team environment

This position is a flexible full-time position with benefits and paid vacation. The successful candidate will be required to work in a hybrid or in-person work environment, and submit a vulnerable persons policy check.