Summary
Description
About Two Wheel View:
Two Wheel View is a non-profit organization dedicated to empowering young people through bicycle education and adventure. We believe in the transformative power of bikes to promote personal growth, leadership development, and community engagement. Our programs focus on providing youth with the skills and confidence needed to navigate life's challenges.
Job Overview:
Two Wheel View is seeking an experienced and enthusiastic Social Enterprise Coordinator to join our team. The Social Enterprise is the retail arm of Two Wheel View, responsible for selling hundreds of refurbished bikes annually, along with parts, accessories, and branded merchandise.
Reporting to the Operations Manager, this role will be expected to manage the continued success of the Social Enterprise, refine its existing operations, and identify and develop growth opportunities. The role is a 0.8 full time equivalent at 30 hours per week, some of which will follow a set schedule and some of which will be flexible.
Responsibilities:
The main component of this role is overseeing day-to-day operations of the Social Enterprise. This includes but is not limited to:
- Sales and customer service
- Helping customers find the bike of their dreams
- Processing transactions
- Keeping the sales floor and displays clean and organized
- Supervision and planning
- Working collaboratively to create schedules, plan for events, anticipate coverage for busy days, etc.
- Provide support and mentorship for practicum students and summer students working part-time in the Social Enterprise
- Inventory management
- Track our stock of available bikes, and work alongside the Operations Manager to identify future inventory needs
- Oversee and continue to development of our e-commerce infrastructure and sales. Work with staff to identify parts for online sales
- Advertising/events
- Organizing special promotions such as rummage sales, bike rentals, etc.
- Work closely with our Community Engagement Coordinator, to identify social media opportunities to promote sales, events, marketing campaigns, and local outreach
Beyond this primary focus, the role of Social Enterprise Coordinator offers the opportunity to bring your own vision for the shop to life! We are looking for a candidate who is excited to refine, develop, and launch new programs and systems and help us grow.
You're a great candidate for this role if you have:
- A passion for bikes and cycling, and familiarity with most types of bikes and bike parts. If you have experience in the bicycle industry, that’s a plus, but it’s not required.
- Multiple years' experience working in retail or a retail-adjacent setting. Management experience within a retail setting is considered an asset but is not required.
- Enthusiasm for the mission of Two Wheel View, and an appreciation for the bicycle as a tool for access, climate justice, wellness, and joy.
- Great communication skills. Whether you’re interacting with customers or collaborating with the TWV team, you should be someone who listens well, asks questions, and expresses themself clearly and compassionately.
- An ability to work both independently and collaboratively, and to manage deadlines and seasonal variation in workflow.
- A proven commitment to inclusivity and social justice
Commitment to Equity, Diversity, and Inclusion:
At Two Wheel View, everyone belongs. Guided by our values of Adventure, Respect, Authenticity, Resilience, and Community, we are committed to creating inclusive spaces where diverse identities and experiences are valued, barriers are reduced, and all people can learn, grow, and thrive.
How to Apply:
Please submit a resume and cover letter outlining your relevant experience and explaining your interest in the position. Send your application to hank@twowheelview.org with the subject line "Social Enterprise Coordinator Application – [Your Name]."
