Summary
Description
About Luna
The Luna Child and Youth Advocacy Centre (formerly the Calgary & Area Child Advocacy Centre) is
recognized as a centre of excellence in child abuse intervention and prevention. Luna’s
multidisciplinary team of experts from health, children’s services, law enforcement, justice, and victim services work together from one location to help young people and their families throughout the disclosure, investigation, and judicial process, and along all phases of their healing journey. This collaborative model surrounds young people and their families with the specialized supports they need and leverages shared expertise to build engaged communities where everyone plays a role in keeping children and youth safe. www.lunacentre.ca .
Commitment to Diversity
At Luna, our commitment to diversity is our promise to each other and the individuals and communities we serve. We believe in the inherent benefits of an inclusive and diverse organization that recognizes, embraces, and values all forms of diversity. We strive to remove barriers to inclusion in all aspects of our organization and service delivery, so that we may support, strengthen, benefit from, and contribute to the richness and complexity that is our community.
As the first point of contact for children, youth, families, and visitors to Luna the Centre Coordinator ensures that all individuals attending Luna receive a warm and welcoming introduction to the Centre, and smooth connections to their Multidisciplinary Team.
This position requires a highly organized person with exceptional attention to detail and time management skills, who can balance service delivery, administrative tasks and providing general operational support to Luna partners. The incumbent must display kindness, tact, diplomacy, and empathy, using compassionate and trauma informed responses when working with children, youth, and families.
Duties and Responsibilities:
- Promote a safe and welcoming environment for children, youth, families, visitors, staff, and partners.
- Utilize relationship building skills to build rapport with children, youth, families, and the broader Multidisciplinary Team.
- Greet and welcome guests to Luna and ensure their comfort while in the child space and waiting area.
- Ensure the child space and waiting area is clean and professional in appearance.
- Liaise regularly with the Multidisciplinary Team to ensure exceptional service delivery for children, youth, families, and visitors.
- Maintain accurate records and create reports as required.
- Actively and consistently adhere to security protocols to ensure the safety and well-being of all visitors and staff.
- Assist with the engagement and supervision of children in the child space as required.
- As a member of the Victim Services team and broader Multidisciplinary Team, provide occasional support to Family Support and Court Support staff and partners with various aspects of a child/youth or family’s experience at the Centre.
- Maintain sufficient supplies for the child space and waiting area.
- Maintain an accurate and up to date position manual and provide training to staff and volunteers to provide coverage support.
- Answer, screen and forward incoming phone calls.
- Receive, sort, and distribute daily incoming and outgoing mail/deliveries.
- Provide administrative support to other departments as required, including but not limited to supporting with data entry, intake packages and general office tasks.
- Provide occasional / infrequent support outside of regular business hours for urgent cases.
Education, Qualifications and Skills Required:
Education and Experience
- Previous experience working directly with vulnerable populations and people who have experienced trauma.
- A degree or diploma in social work, early childhood education or a similar field is preferred.
- Additional certification and/ or experience in office administration is preferred
- Must pass and maintain a clear Enhanced Security Clearance and Children’s Services Intervention Record Check
- Additional related training considered an asset (Ie: First Aid/CPR; Trauma Informed Care; Indigenous Cultural Competency; Diversity, Equity & Inclusion, etc.)
Qualifications and Skills
- Knowledge of trauma and its effects on development in children.
- Comfortable around children who may exhibit active, excitable, emotional, and/or introverted/noncommunicative behaviours.
- Ability to address/engage children and youth in age-appropriate ways which help promote feelings of safety.
- Experience with and passion for working with children, youth and families with diverse cultural identities and backgrounds.
- Demonstrated ability to work in a fast-paced environment with competing priorities.
- Excellent verbal and written communication skills; the ability to communicate clearly and concisely, handle sensitive information and maintain confidentiality.
- Proficiency in Microsoft Office Suite with fast, accurate keyboarding skills
- Ability to be resourceful and proactive when issues arise.
- Exceptional organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Ability to work independently with minimum supervision.
- Strong self-awareness and ability to set relationship boundaries.
- Established personal wellness practices to support ongoing wellness.
