Summary

This role serves as the first point of contact for families, visitors, contractors and tenants at Neoma and is responsible for greeting and supporting all Neoma residents including shelter families and affordable housing tenants. The FDBL is responsible for monitoring all security cameras, conducting internal and external rounds of the building, and reporting any issues accordingly. This role will work closely with other Inn from the Cold teams and HomeSpace, the building owner.

Description

Are you a changemaker? Come on INN!

Who Are We?

We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

  • Position Title Front Desk & Building Liaison (Neoma)
  • Job Type FT and PT positions (different shifts)
  • Department Facilities & Operations
  • Reports to Manager, Operations

Position Overview
We are seeking a team of dedicated and people-focused Front Desk and Building Liaisons (FDBL) to join our team at Inn from the Cold. This role serves as the first point of contact for families, visitors, contractors and tenants at Neoma and is responsible for greeting and supporting all Neoma residents including shelter families and affordable housing tenants. The FDBL is responsible for monitoring all security cameras, conducting internal and external rounds of the building, and reporting any issues accordingly. This role will work closely with other Inn from the Cold teams and HomeSpace, the building owner. The FDBL is also responsible for managing the front reception, intake and lobby area and supporting some administrative tasks for Inn from the Cold and HomeSpace. The FDBL role requires a strong commitment to delivering excellent client service and monitoring building safety, maintaining accurate and timely documentation, and contributing to a respectful and productive work environment.

What You’ll Do
Front Desk Service:

  • Greet and assist visitors, residents, and staff in a professional and courteous manner.
  • Maintain accurate visitor logs and provide appropriate access to authorized individuals.
  • Address concerns or escalate issues to the appropriate INN department and/or HomeSpace.
  • Work collaboratively with the Shelter Family Support Workers (who provide Front Desk support) and HomeSpace personnel as required.Building

Liaison Duties:

  • Maintain secure front-door access; monitor guest policies; assist people as needed.
  • Conduct regular walkthroughs of the building to identify maintenance or safety issues.
  • Monitor building access, ensuring doors and entry points are secured as needed.

Safety & Security Responsibilities:

  • Monitor security cameras and report any suspicious activity.
  • Respond to emergency situations, following established protocols.
  • Serve as the main floor IFTC Fire Warden, to ensure adherence to fire, safety, and emergency evacuation procedures.
  • Provide basic first aid assistance when necessary and report incidents to the appropriate personnel.

Organizational Responsibilities

  • Maintain strong and positive working relationships with INN colleagues, HomeSpace and other Neoma partners.
  • Maintain accurate records and documentation as required using the Inn’s designated information management system and the HomeSpace tenant management system.
  • Contribute to a collaborative team environment that supports all families and tenants.

 

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Front Desk and Building Liaison may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

  • High school diploma or equivalent required; additional certification in security or facility management is an asset.
  • Minimum 1-2 years’ experience in customer service, front desk, and/or safety-related roles preferred.
  • Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and ability to learn building security software/CCTV systems quickly.
  • Demonstrated ability to communicate effectively with diverse populations, including vulnerable individuals, in a respectful and empathetic manner.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Ability to handle stressful situations calmly, safely and effectively.
  • Basic knowledge of safety protocols and emergency response procedures.
  • Ability to work independently and as part of a team.
  • Knowledge of trauma informed and client-centered practice.
  • Current First Aid/CPR required.
  • Suicide Intervention certificate/ASIST is an asset
  • Crisis de-escalation training is an asset.
  • Naloxone training and universal precautions training is an asset
  • Police check and Child Intervention check are required for employment.

 

What We Offer

  • We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:
  • Competitive salary, where all employees are paid a living wage at minimum
  • Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
  • Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
  • Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
  • Supportive and flexible work environment, with ongoing training and development opportunities
  • Potlucks, celebrations, employee engagement initiatives and plenty of fun
  • Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation
  • Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
  • Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Shifts Available

  • 16 hours/week: Saturday – Sunday from 8:00am – 4:00pm
  • 32 hours/week: Sunday – Wednesday from 4:00pm – 12:00am
  • 24 hours/week: Thursday – Saturday from 4:00pm – 12:00am
  • 24 hours/week: Sunday – Tuesday from 12:00am – 8:00am
  • 32 hours/week: Wednesday – Saturday from 12:00am – 8:00am

 

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until Friday March 14, 2025, at 11:59pm.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at HR@innfromthecold.org before your interview.