Summary
Description
Are you organized, adaptable, and skilled at managing multiple priorities? Do you thrive in dynamic environments and enjoy supporting both staff and clients? Are you known for being comfortable communicating with a wide variety of people? Are you the “go-to” person for solving problems and troubleshooting new systems and technology? Connections for Families seeks a Programs & Administrative Coordinator to play a pivotal role in keeping our office and programs running efficiently while providing exceptional client support.
What You’ll Do
- Lead day-to-day office operations to ensure smooth, efficient workflows.
- Engage directly with parents with cognitive disabilities and their families with positivity, helpfulness, and respect.
- Coordinate program administration: client intakes, referrals, file management, and follow-ups.
- Manage meetings and communications: scheduling, agendas, minutes, and action tracking.
- Support leadership with reporting, presentations, and data collection to inform decision-making.
- Maintain office systems, supplies, equipment, and vendor relationships.
- Assist with onboarding, training, and mentoring new staff, volunteers, and practicum students.
- Organize events, workshops, and program logistics with attention to detail and timeliness.
- Contribute to process improvements and implement new systems that increase efficiency.
- Support other initiatives as assigned that enhance our programs and operations, such as our upcoming website redesign project.
What We’re Looking For
- Post-secondary education in administration, business, nonprofit management, or related field.
- 2–5 years’ experience in administration, operations, or program coordination.
- Experience working in a social services agency with direct client contact is a strong asset.
- Proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint) and a high degree of comfort learning new technologies.
- Exceptional organizational, multitasking, and problem-solving skills.
- Strong attention to detail and commitment to accuracy.
- Professional, discreet, proactive, and collaborative communication style.
- Self-starter with initiative and accountability; database experience is a plus.
Other important requirements for this role:
- This position works onsite Monday through Friday at the Connections main office in NW Calgary.
- You’ll need to provide a current Criminal Record check and Child Welfare Intervention Record check within the first 30 days of employment, and renew these at least every 3 years.
- You have a valid First Aid and CPR certificate, or are willing to obtain certification within 30 days of employment.
- You’ll need a valid driver’s license and access to a reliable automobile to run occasional errands.
- From time to time, you’ll need to do some light lifting and carrying of supplies and equipment (up to 15 lbs), and will be intermittently active throughout the day maintaining our offices and program space.
Why You’ll Love This Role
- Opportunity to work in a supportive, mission-driven environment.
- Engage meaningfully with clients while supporting a diverse team.
- Play a key role in optimizing operations and improving processes.
- Grow your skills in program coordination, client services, and administrative leadership.
What Connections Offers
- A supportive, team-oriented work environment
- 100% employer paid group health, dental, AD&D, & Life coverage from your first day of employment, plus a health and lifestyle spending account
- Long-term disability coverage (employee paid to ensure benefits are non-taxable)
- Employee & Family Assistance Program, including enhanced mental well-being and stress management benefits
- 3 weeks vacation to start, plus quarterly wellness days, and Xmas holidays break
- A paid volunteer day to support an organization whose mission is meaningful to you
How to Apply
Upload your resume and cover letter to our online application portal by September 21, 2025. Candidates selected to proceed through our recruitment process will be contacted.
