Summary

The Case Coordinator acts as an integral team member in building resilience with refugees and immigrants who have experienced trauma, through coordinated community, social, and mental health support. This position focuses on providing ongoing resource coordination and advocacy through a family centered approach for refugee and immigrant families.

Description

Primary Duties and Responsibilities include but are not limited to:
 

  • Facilitate individual and family intakes and collaboratively assess client needs
  • Coordinate mental health and community support services according to the needs identified by the clients
  • Provide ongoing case management, case planning, referrals, assessment and interventions
  • Liaise with program therapists to support the needs of shared clients
  • Coordinate and participate in case conferences as needed
  • Liaise with community and agency resources to support clients’ social needs through referrals
  • Develop and deliver client workshops, psychoeducation, and social groups for early intervention and prevention of mental health issues, as need arises
  • Engagement and coordination of outreach services to schools and community partners
  • Work collaboratively with a diverse and multi-disciplinary team within CCIS
  • Practice personal self-care and support the needs of team members
  • Complete evaluation and reporting of program activities that fit all funder outcomes and indicators as outlined by the Program Manager  

Qualifications
 

  • Post-secondary degree/diploma in Social Work, Psychology, Education, or related professional expertise
  • Demonstrated experience in working with culturally diverse children, youth, and families and in working with youth mental health
  • Ability to work collaboratively and communicate effectively within a multicultural and multidisciplinary setting
  • Knowledge and competency in cultural diversity and special issues relating to refugees
  • Ability to work a flexible schedule that includes occasional evenings to accommodate clients
  • Ability to take initiative, work independently, organize one’s work and records
  • Experience with not-for-profit agencies considered an asset
  • Experience in managing confidential client and program data
  • Competent verbal and written communication, computer, and facilitation skills
  • Ability to communicate in a second language considered an asset
  • Ability to plan, organize, implement, and evaluate activities
  • Ability to positively work with challenges
  • Knowledge of community and health resources in Calgary
  • Must have a valid driver’s license and own reliable transportation.

To Apply:

Qualified candidates are invited to send their resume and cover letter to:
Ricardo Morales, Director at: rmorales@ccisab.ca; and Program Manager Aqsa Iqbal aiqbal@ccisab.ca on or prior to Nov 26th, 2025. Please include “Case Coordinator; Centre for Refugee Resilience” in the subject line of your email.

NOTE: Position is subject to a Criminal Record Check.
CCIS thanks all applicants, however, only those selected to compete further for this position will be contacted.

Additional Information

CCIS – Who We Are

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 90 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

CCIS – Community Development and Integration Services (CDIS) Division
Our Community Development and Integration Services Division works towards empowering individuals and communities to make changes through education, volunteerism, and community development and integration strategies. CDIS is committed to creating a welcoming community and helping newcomers and the community alike work together to build an inclusive community. CDIS programs support this goal through various community approaches, including volunteerism, education, outreach, community development, and cultural diversity capacity building.