Summary

The Case Manager provides a coordinated, supportive role to individuals and families who have experienced violence and abuse, residing in our second stage shelter. Case managers are a critical piece of our multi-disciplinary team, focused on supporting clients as they walk through their individualized, healing journey.

Description

At Radiance, our core values are engrained in everything that we do. They are the guiding principles behind the pursuit of our goals and the actions we take.

We are building a community of fun, caring and adaptable team members who demonstrate these values in their everyday life. If this sounds like someone you know, we want to hear from them!

WHAT YOU WILL BE ACCOUNTABLE FOR …

  • Work in collaboration within a multi-disciplinary team, ensuring supports and interventions are client centered, flexible and coordinated.
  • Advocate alongside clients as they embrace and navigate the many systems of support for their family.
  • Collaborate and coordinate service with community agencies and partners regarding to best understand and support each client’s unique need.
  • Establish and maintain positive, professional working relationships, both internal and external to Radiance.
  • Engage in professional reflection, with a growth mindset through informal and formal supervisions, staff meetings and larger agency events. This includes working within your scope of practice, upholding your registration body requirements, and following policies and procedures outlined by the agency.
  • Other duties as assigned by direct supervisor.

QUALIFICATIONS AND SKILLS…

  • Bachelor’s degree in social work.
  • Clinical Social Worker preferred.
  • 2-3 years related field working with vulnerable people with complex needs required.
  • 2+ years’ case management experience is a must.
  • Extensive knowledge of community resources and programs.
  • Proven skills in de-escalation and supportive counselling with families. This includes critical/flexible thinking and strong, rapid rapport building skills.
  • Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Teams.

JOB REQUIREMENTS…

  • Clear Police Security/Vulnerable Sector Check to be maintained.
  • Clear Child Intervention Check to be maintained.
  • Membership/registration with the appropriate regulatory body under the Health Professionals Act in Alberta (e.g., ACSW) required.
  • Valid First Aid certificate including infant and child CPR.
  • ASIST Training.
  • Mon – Fri: 9am – 5pm, plus one shift of 10:30am – 6:30pm; with some weekends throughout the year.
  • Standing, bending, crouching, and lifting required.
  • This role is eligible for one (1) day a week for work from home.