Summary

Client Support Worker for Temporary Foreign Workers (TFWs) to support the settlement, integration, and well-being of migrant workers and their families in Banff, Canmore, and the wider Bow Valley. Duties include providing support services individually or in groups; advocating for their rights; delivering group information sessions; and building connections between TFWs and the community.

Description

Calgary Catholic Immigration Society (CCIS) is seeking a Client Support Worker for Temporary Foreign Workers (TFWs) to support the settlement, integration, and well-being of migrant workers and their families in Banff, Canmore, and the wider Bow Valley.  Duties include providing support services individually or in groups; advocating for their rights; delivering group information sessions; and building connections between TFWs and the community.

Primary duties and responsibilities include, but are not limited to:

  • Facilitate initial assessments and one-on-one sessions with foreign workers and identify immediate needs.
  • Develop personalized action plans for each client, provide relevant services, including information sessions (about rights and responsibilities), settlement support, system navigation, referrals and emergency support.
  • Advocate on behalf of clients with government, external organizations, public systems, and the broader community.
  • Stay up to date with changes in immigration policies and procedures and disseminate relevant and accurate information to clients and colleagues.
  • Design an outreach plan, organize and participate in community events and activities to connect with TFWs and employers to promote social inclusion in Bow Valley areas.
  • Develop and maintain partnerships with local organizations and businesses to enhance the network of support for TFWs.
  • Transcribe and enter client information into the database for accurate record-keeping, administer client feedback surveys, and submit regular reports on program activities and deliverables.

Qualifications:

  • A Bachelor’s degree in social sciences or a similar field is an asset. Post-Secondary Degree and/or Diploma in Social Work, Human Services, Social Sciences, Education, or related fields is preferred.
  • Understanding of the Bow Valley context and the unique challenges and opportunities associated with working in the area.
  • Previous experience working with newcomer populations, especially Temporary Foreign Workers, is considered a strong asset.
  • Knowledge of community programs, services, and government resources from the federal and the provincial government.
  • Experience in workshop facilitation and presentation skills, time management and interpersonal skills. Professional standards to work in a team or individually.
  • Positive attitude to work with migrant population and service providers; be constructive, proactive, and manage conflict resolution.
  • Must have strong organizational skills and possess the ability to perform duties independently in a fast-paced environment.
  • The ability to communicate in an additional language(s) is considered an asset, with preference for Spanish and Tagalog.
  • Computer literacy and proficiency with Microsoft Office programs are required.
  • This work may require working weekends or evenings

Specific requirements:

  • Current valid driver's license and access to a reliable vehicle.
  • Ability to communicate effectively in English (writing and speaking).
  • Must be legally authorized to work in Canada

To Apply:

Qualified candidates are invited to send a resume and cover letter to HR@ccisab.ca by Friday, October 30th, 2026. Please include “TFW Case Worker– Bow Valley area” in the subject line of your email.

Note: Applications will be reviewed on an ongoing basis as they are received, and interviews will be scheduled with qualified candidates accordingly. This post may close before the advertised closing date if a suitable candidate is identified.

CCIS thanks all applicants; however, we will contact only those selected to compete further for this position.

Additional Information

CCIS – Who We Are
CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in designing and delivering comprehensive services for our newest neighbors. We deliver these services through a dynamic, multicultural, multi-denominational and multidisciplinary team of professionals who collectively speak over 80 languages.
From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.

CCIS – Business, Employment and Training Services (BETS) Division
Obtaining sustainable employment is a primary goal for the majority of the clients/students who attend the programs and utilize the services delivered by our BETS division. Our aim is to deliver programs that prepare individuals for economic independence within the realities of today's Canadian workplace. Our experienced and knowledgeable BETS staff and volunteers achieve excellence by designing and delivering many practical employment and training initiatives.