Summary
Description
THE CHILDREN’S COTTAGE SOCIETY
FAMILY WELLNESS CONNECTOR
Contract to March 31, 2026 with possible extension
The Children’s Cottage Society, established in Calgary in 1986, provides crisis nursery, community respite, and family support programs to more than 3,500 children a year. The Society’s mission is to “Build strong children and safe, nurturing families through prevention programs and support services” and our vision is “Resilient children blossom in healthy families.”
Are you passionate about supporting families through mental health and wellness challenges? Do you thrive in a collaborative, community-focused environment where innovation and compassion drive impact? Join us as a Family Wellness Connector and help launch a dynamic new initiative to increase access to timely, family-centered mental health support.
The Family Wellness Connector plays a key role in delivering services through our new Family Mental Wellness Hub. This multifaceted position blends system navigation, crisis intervention, group facilitation, and community engagement to support families navigating mental health, addiction, and social service systems. You’ll act as a trusted first point of contact for families, coordinate referrals, support service planning, and build strong partnerships across agencies.
We are seeking a self-motivated, optimistic, and adaptable individual who is excited to shape and grow a new program in a team setting.
LOCATION: Child and Family Centre, 1804 Home Road NW
HOURS: Full time, 36 hours per week, typically Tuesday to Saturday, or Sunday to Thursday, 9 to 5 with ability to adjust based on program needs at the discretion of the program manager.
SALARY: $56,000 – $60,000 per year
RESPONSIBILITIES:
Direct Client Work
- Act as the initial point of contact for families seeking support through the Family Wellness Hub;
- Provide compassionate, non-judgmental, and client-centered support to individuals and families navigating mental health and addiction challenges;
- Assess family needs and coordinate referrals or match them to appropriate internal mental health service providers, and support the development of strength-based service plans
- Maintain ongoing communication with families, providing follow-up, advocacy, and encouragement throughout their care journey;
- Offer immediate resources and intervention strategies to prevent crisis situations and support stabilization;
- Plan, prepare, and facilitate psycho-educational, support and/or peer groups to address common needs and foster a sense of connection and community among families;
- Record all client interactions, group activity, and service referrals in accordance with documentation standards and privacy policies.
Community Engagement
- Build and maintain strong relationships with external community partners, agencies, and service providers to expand available support options.
- Provide outreach and co-location support to community partners seeking services for mutual clients, enhancing collaboration and care continuity.
- Represent the Family Mental Wellness Hub, and agency programs, at engagement events, community meetings, and partnership tables;
- Identify gaps in service access and advocate for innovative collaborative solutions;
- Share program information and promote awareness of the Hub within diverse communities through intentional outreach and relationship-building efforts;
- Ensure families are connected to culturally relevant and community-informed services.
Internal Agency Support
- Collaborate with internal program teams to align family needs with available services to ensure timely coordination of care;
- Coordinate and facilitate agency-wide case conferences to support the daily work of frontline staff and promote collaborative problem-solving.
- Build and maintain an up-to-date database of mental health resources for staff and client use.
- Provide regular feedback on trends, challenges, and emerging needs observed through client interactions;
- Participate in staff meetings, supervision, and professional development activities as required;
- Support data collection and reporting related to group outcomes, referrals and service utilization;
- Participate in other duties or training as directed by the Program Manager, Director, or CEO.
QUALIFICATIONS:
- Degree in psychology, social work, or related mental health field
- Minimum 5-7 years of experience working in mental health with families or communities
- Strong crisis intervention and system navigation skills
- Knowledge of family systems, trauma-informed care, and inclusive practices
- Excellent interpersonal skills with a collaborative, strengths-based approach
- Experience coordinating services and facilitating groups is an asset
- Valid driver’s license and access to a reliable vehicle
- Valid Standard First Aid Certificate with CPR level B.
- Current Police Security and Child Intervention Record checks with satisfactory results.
- Applied Suicide Intervention Skills Training (ASIST).
- Indigenous Awareness Teachings.
- Diversity Training.
- Experience using mental health information systems and databases.
PRE-EMPLOYMENT REQUIREMENTS:
- A Police Information Check is required upon commencement of employment (Note: it is recommended to apply for your Police Check early as to avoid delays in Employment. Please refer to: Police Information Checks).
- A Child Intervention Record Check is required upon commencement of employment (Note: it is recommended to apply early to avoid delays in Employment. Please refer to Child Intervention Checks Alberta)
- Applicants must provide proof of qualifications prior to Job Offer. Education obtained from out of country must have documentation of equivalency.
- Must be eligible to work in Canada.
WHAT WE OFFER
In addition to having the opportunity to work for an energetic, progressive, and community focused organization and with a workforce of diverse, committed individuals, we offer the following benefits:
• Comprehensive Health, Dental & Vision benefits.
• An annual Health Spending Account
• Prioritizing wellness in the workplace and a psychologically safe work environment
We appreciate the interest of all applicants; however, we will only contact those applicants selected for an interview.
Please submit your cover letter and resume by email to: careers@childrenscottage.ab.ca
Please quote Competition #CN-CCW when submitting your resume and cover letter.
For more information about the Children’s Cottage Society, please visit our website: www.childrenscotttage.ab.ca
