Summary
The Elder Statesmen Group is a small private not-for- profit housing company that has provided safe, affordable, and dignified housing since 1972. ESG Housing manages two independent-living seniors apartment complexes. The role of Housing coordinator will suit a person that thrives in a ever changing setting with a passion for supporting older adults.
Description
The Housing Coordinator role is Monday to Friday, and on-call in cases of emergency.
Office time will be split between our Becker Manor and Bow Claire Apartments.
Key Responsibilities of the Housing Coordinator
This position is key for resident-related responsibilities as well as general office administration.
- First point of tenant contact, directing calls and emails as appropriate.
- Send application packages to potential residents via email or regular mail.
- Receive and review new application packages, uploading relevant documents to Yardi. Follow up with potential new residents by telephone and in person as required, as well as conduct reference review.
- New resident administration, verify income sources, identify eligibility, complete all relevant documents including lease agreements, insurance amendment/verification, direct withdrawal documents, personal information forms, move-in walk through with inspections report and photos, key and fob coordination, update appropriate software systems.
- Coordinate move-ins and move-outs with maintenance department.
- Complete all documentation for resident move-outs.
- Address resident concerns and elevate to housing team when necessary.
- Oversee resident lead events as well as community building with our residents.
- Monitor continuous upkeep of suites, common areas and grounds in coordination with maintenance department.
- Coordinate contractor scheduling with maintenance department as required and follow up with same.
- Update information on Life Safety, Mircom and Salto KS systems on an ongoing basis.
Required Training
- RTA course – at earliest date available, paid for by company.
- Calgary Police Vulnerable Sector Check, paid for by company.
Ideal Candidate
- Experience with Yardi, CAFT, MS office, familiarity with seniors’ housing sector, leasing and administration.
- Handle shifting priorities, frequent interruptions all while keeping your cool and approaching interactions with empathy and patience.
