Summary

Calgary Legal Guidance is hiring! CLG's legal services specialists connect lower-income and marginalized people with our volunteer lawyer clinic, specialized legal programs, & other resources. This is a great opportunity for resilient, curious professionals passionate about client service and helping people navigate legal issues/systems. Candidates should have a degree or advanced education in human services or a similar discipline, and 2 or more years related experience.

Description

COMPANY OVERVIEW
Calgary Legal Guidance (CLG) plays an important role in Alberta’s Justice Sector and increases access to justice through free legal advice services and specialized legal support to thousands of people every year.  Our clients are some of Calgary’s most vulnerable and marginalized people, and they are particularly susceptible to experiencing the most significant barriers to access to justice. As a non-profit organization, CLG offers a wide range of legal support services that address gaps not covered by Legal Aid Alberta including Short Term Legal Advice Services; Poverty Law Services; Homeless Outreach; Elder Law; Social Benefits Advocacy; Immigration Law; Indigenous access to justice; Family Law, and Sexual Violence Survivor Legal Support.
 
THE ROLE
The Legal Services Specialist plays a key role in ensuring individuals seeking legal help receive the right level of service, support, or referral. This position is responsible for triage of individuals and assessment of eligibility, understanding the individual’s goals, and determining next steps — whether that’s booking into a summary legal advice clinic, connecting to in-house specialized legal programs, or referring to trusted community partners.

This is a regular full-time position working 35 hours per week.  Working as part of an integrated legal services team, this role combines empathy and efficiency in a fast-paced, high-volume setting. Successful candidates are skilled in triage, client assessment, system navigation, and can handle sensitive topics with professionalism, compassion, and cultural awareness. Specializing in community resources and government systems, the Legal Services Specialist guides individuals through complex systems and provides individuals with accurate information and referrals.  While understanding CLG partnerships as well as the boundaries of law and advocacy, the Legal Services Specialist works in a collaborative environment to enhance the quality of service to all individuals accessing support from CLG.

PRIMARY FUNCTIONS AND ACCOUNTABILITIES 
Responsibilities include but are not limited to:

  • Conduct assessments virtually and in-person using CLG financial and program eligibility criteria
  • Identify legal and non-legal issues, and determine appropriate next steps
  • Schedule and manage appointments for legal advice clinics
  • Refer individuals to internal programs or external community services
  • Document and maintain intake and service data accurately
  • Collaborate with volunteer lawyers and CLG staff
  • Apply trauma-informed and culturally responsive service principles
  • Demonstrate a commitment to Truth and Reconciliation and ability to collaborate with Indigenous program staff to support the unique needs of Indigenous people accessing CLG
  • Contribute to a respectful, team-oriented, and client-centered environment
  • Produce statistical reports
  • Collaborate with external agencies and community service providers
  • Follow established procedures, workflows and best practices
  • Comply with confidentiality and privacy policies

THE CANDIDATE
We recognize that great candidates come from many backgrounds. If you meet most of the qualifications and are passionate about access to justice, we encourage you to apply.

The preferred candidate possesses the following skills, experience and qualifications:

  • Post-secondary education in human services, social work, law, or related field (equivalent experience may be considered)
  •  2+ years’ experience working with diverse and/or populations experiencing vulnerable circumstances
  • Excellent communication and interpersonal skills including the ability to engage with clients who have complex needs and may present in times of crisis
  • Familiarity with legal systems, terminology, or advocacy processes
  • Demonstrated ability to manage emotionally sensitive or complex client situations
  • Proficient in computer systems and client data tracking
  • Experience in a legal or community services environment
  • Knowledge of trauma-informed care, crisis intervention, and de-escalation
  • Training in suicide prevention or conflict resolution
  • Ability to work independently and with team members
  • Displays a high level of accuracy and attention to detail
  • Multilingual or cross-cultural communication skills is a definite asset
  • Exhibits a dedication to upholding the principles of access to justice
  • Proven commitment to delivering high-quality client service
  • Excellent organizational and time management skills
  • Strong communications skills both verbal and written

 
WHAT WE OFFER
Salary range is $50,000 – $58,000 per annum and will be commensurate with experience. A comprehensive benefits package is also provided.
 
Calgary Legal Guidance (CLG) is proud of our fun, diverse, professional, and energetic workplace culture.  We offer a healthy and positive career-life balance that values the contribution of all staff.  We invite all qualified candidates to apply. Hybrid work arrangements are available after successful completion of probationary period and according to CLG policies and procedures
 
Please forward your resume and cover letter as a single PDF document to the attention of the Hiring Team via email at careers@clg.ab.ca no later than Friday, August 29, 2025.   

We thank all applicants for their interest, however, only those being considered for an interview will be contacted. No phone calls please.