Summary
Description
Everyone has the right to feel safe, respected, supported and loved.
FearIsNotLove (the new brand evolution and operator of Calgary Women’s Emergency Shelter) works to inspire and build a dignity driven movement, cultivating communities that are free from domestic violence and abuse. We serve all people to live free from fear, neglect, violence, and abuse through a comprehensive range of innovative programs and services; from prevention and education, to counselling and emergency supports.
The agency plays an important role in the daily lives of individuals and families living with fear in their close relationships. In whatever way domestic violence impacts a person; whether they are a victim, someone who uses abuse and wants to change, or someone who knows another person being abused—FearIsNotLove is here to help.
Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome – love. It’s what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse.
FearIsNotLove creates safe spaces. We listen, we support, we encourage and we are judgement-free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.
The Manager of Therapeutic Services is responsible for the day-to-day management of the Men’s Counselling Service, the Child, Youth and Family and Healthy Relationship Therapists. The Manager, Therapeutic Services, provides strategic leadership, operational oversight, and personnel management for three critical programs: the Child, Youth, and Family Therapy Program, the Healthy Relationships Program, and the Men’s Counselling Service. This role is responsible for ensuring the delivery of high-quality services, aligning program objectives with organizational goals, and fostering a culture of collaboration, accountability, and continuous improvement.
WHAT YOU’LL BE DOING
- Responsible for developing and implementing operational plans for the Men’s Counselling Service, Healthy Relationships Program, and the Child, Youth and Family Therapy program.
- Responsible for the leadership and management of programs in the portfolio, including longer-term visioning and planning for the programs.
- Responsible for the day-to-day supervision of staff, for their performance management, and for supporting their professional development. Consults with Practice Advisor as a resource for staff development needs related to their counselling practice.
- In conjunction with the Practice Advisor, ensures critical incidents are managed, including the assessment of risk and safety as follows:
- Ensures necessary notifications occur according to timelines, both internal and external.
- Ensures appropriate documentation of critical incidents is carried out and that CIR’s are reviewed by a supervisor prior to submission. Gathers any program trends that may arise from the Critical Incident Reports.
- Collaborates with the Practice Advisor over staff debriefing of critical incidents.
- Refers to Practice Advisor for clinical follow up on critical incidents – where there is a need for a shift in clinical interventions or approach.
- Responsible for elevating CIR’s to the Director as appropriate.
- Collaborates with the Practice Advisor if there are any staff development needs in the area of client support/ client counselling that are identified through critical incidents or that are identified through the day-to-day management of the programs.
- Responsible for ensuring the obligations of any government or funder contracts are met.
- Responsible for ensuring alignment of the program with the agency’s strategic direction.
- Responsible for the development of community partnerships that help FearIsNotLove to advance our mission in the community, forming collaborative partnerships where appropriate.
- Liaises with the Human Resources team where there are performance concerns, benefit administration, grievances/complaints and for leadership coaching/consultations.
- Liaises with the Sr. Talent Acquisition Specialist for matters pertaining to recruiting and onboarding/offboarding.
- Responsible for liaising with the Human Resources team in ensuring adherence to the Collective Agreement at all times.
- Responsible for maintaining a high degree of integrity in all union-management relations.
- Responsible for the implementation of actions in support of the work of the Occupational Health and Safety committee.
- Responsible for collaborating with the Director of Research & Evaluation pertaining to funder reporting.
- Responsible for maintaining good communication and collaboration with internal FearIsNotLove departments, including other Client Services programs, Finance, Resource Development, Communications, Administration, Research & Evaluation, IT, Facilities and Human Resources.
- Responsible for liaising with the Director of Research & Evaluation and the Director of Client Services, to ensure program outcomes are being measured as per our contracts, and that targets for survey completion are met, as well as any changes needed to the theory of change, program logic model, and data collection methods. Ensures program evaluation tools and outcomes are informed by Practice Advisor.
- Responsible for program design and development, and for the operationalization of program design. Ensures program design is informed by the Practice Advisor.
- Responsible for the management of staff schedules, vacation, expenses, and mileage.
- Responsible for monitoring expenditures in the program and ensuring the program budget is adhered to.
- Plans and leads team administration meetings, and for scheduling clinical meetings and trainings with the Practice Advisor.
- Responsible for collaborating with the Practice Advisor in planning and supporting the Practice Advisor’s role in the program.
- Responsible for taking an “agency” perspective when making decisions, so they are to the benefit of all of FearIsNotLove clients wherever possible
- Ensure Compliance with Accreditation Standards; ensuring client and staff files are audited and compliant to all CAC standards. Involves ongoing monitoring and review in supervision
- Maintain current police and IRC checks, professional registration (if applicable), and required accreditation-related training.
- Other duties as assigned to support FearIsNotLove’s programs.
WHAT YOU BRING TO OUR MISSION
- Bachelor’s degree in a related field required.
- Master degree in a related field preferred.
- Minimum three (3) years’ experience in staff and program leadership is required, five years preferred
- Understanding of the Response-based approach would be considered an asset.
- Skills in supervision, and program management.
- Strong leadership abilities, to promote excellent client service delivery and a positive work culture
- Ability to manage risk and to promote high ethical standards of practice
IMPORTANT DETAILS YOU NEED TO KNOW
- Ongoing training and development is a required condition of this position.
- A criminal records search and an intervention record check are conditions of employment.
- If eligible for registration with a professional body, registration must be current.
- In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.
Apply to become part of the movement. FearIsNotLove. Be part of changing the conversation with us.
CLOSE DATE: This position will remain open until February 12, 2025 or until filled.
FearIsNotLove is committed to diversity, equity and inclusion. We encourage qualified candidates from all genders, religious, ethnic and social backgrounds to apply.
We thank all candidates for their interest, only those selected for an interview will be contacted. We regret that we are unable to accept telephone inquiries.
