Summary
Description
Are you a changemaker? Come on INN!
Who Are We?
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.
At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us – compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family have a safe and stable place to call home.
We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.
We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.
If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.
What Are We Looking For?
- Position Title Outreach & Housing Case Manager, Homeless Emergency Response (HER) Project
- Job Type Full Time, Temporary – April 1, 2025 – March 31, 2026
- Department Programs & Services
- Reports to Manager, Homeless Emergency Response (HER) Project
- Shifts Available
- Sunday to Thursday – 9am – 5pm
- Tuesday to Saturday – 10am-6pm
- Monday to Friday – 8:30am-4:30pm
Position Overview
Inn from the Cold (The INN) is seeking passionate and committed Outreach & Housing Case Managers to support families in crisis through the Homeless Emergency Response (HER) Project. As part of this one-year pilot initiative, Case Managers will support up to 20 families as they transition from homelessness to stable housing, utilizing a hotel-stay model for temporary shelter. The HER Project expands short-term emergency housing options by partnering with local hotels when The INN’s family shelter reaches full capacity.
Case Managers will report to the HER Program Manager and collaborate with Family Support Workers, applying a trauma-informed and housing-focused approach to help families achieve stability, find housing more quickly and prevent future homelessness. Key responsibilities include developing individualized housing plans, assisting with
housing searches, working closely with the INN Housing Specialist and Prevention & Diversion team, providing and connecting families with essential resources, including financial support.
What You’ll Do
- Engage and develop rapport with families in a trauma-informed and culturally sensitive manner.
- Collaborate and coordinate with the HER project team members to support families, completing tasks together, coordinating activities, and responding to family needs.
- Establish contact and meet a family in person within 24 hours of their hotel arrival, and complete the Intake package including participation agreements, consents and ROIs.
- Coordinate the family’s immediate basic needs including food support (e.g. gift cards), clothing/hygiene items, transportation and health support with Family Support Workers.
- Monitor family stabilization and coordinate with the INN's Shelter team if a family's situation changes and requires them to be transferred to the Shelter.
- Respond to urgent/critical family situations, working collaboratively with the HER Project team and hotel staff as necessary to ensure support and resolution.
- Meet regularly with families to provide support, develop goals and monitor progress toward stable housing.
- Evaluate family needs, risks, and strengths to develop and implement a family case plan that prioritizes mutually agreed upon stable and permanent housing solutions.
- Assess the family's financial assistance needs and provide support in establishing initial income.
- Assist families with housing searches, online listings, landlord communications, and attending housing viewings, attend rental walk-throughs and lease signings (when possible).
- Connect with landlords and other community agencies to advocate for the family's needs and facilitate financial support payment processes.
- Support clients with initial housing setup, moving support and essential furniture and household items.
- Work collaboratively with the INN’s Housing Specialist, Prevention & Diversion (P&D) program, and other community P&D programs to support rapid re-housing efforts.
- Maintain regular communication with the hotel partners to ensure smooth coordination of shelter services.
- Work with larger INN team and community resources to leverage internal strengths and resources and gather external resources to support families transitioning from their hotel stays to community.
- Assess, document and address potential safety situations/critical incidents within the project to ensure proper safety and emergency protocols are used.
- Maintain accurate, timely, and confidential documentation of family interactions, case notes, intake and assessment information, safety concerns and records of support and service referrals.
- Assist in tracking family progress and hotel stay data to contribute to program evaluation and service improvement.
This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Outreach & Housing Case Manager, Homeless Emergency Response (HER) Project may be asked to perform other duties as required or assigned.
What You Bring to Our Mission
- A deep commitment to supporting at-risk and vulnerable families, with a strong desire to make a meaningful impact in the homeless-serving sector.
- Completion of a diploma or degree program related to social work, family case management, or human services is preferred but a combination of education, experience and training will be considered.
- 2 years’ experience in family case management, family support and/or crisis support.
- Experience working with vulnerable populations experiencing homelessness.
- Knowledge of trauma-informed and client-centered care, and conflict resolution skills.
- Knowledge and understanding of issues related to homelessness and its impact on families
- Ability to respond to the complex needs of families in a family shelter setting.
- Ability to plan housing-focused case plans effectively, monitor progress and assist family with goal completion.
- Knowledge of housing-focused community resources, services and supports.
- Commitment to working in a team environment and collaborating with other program teams.
- Strong communication, collaboration, problem-solving and documentation skills.
- Strong work ethic, sound judgment, and reasoning skills, along with a commitment to discretion and family and staff confidentiality.
- Ability to effectively manage multiple competing priorities and timelines.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally
- Computer literacy, including knowledge of Microsoft Office 365 including Teams and Outlook.
- Proficient documentation including case notes and case plans, and survey reporting skills using a client information management system.
- Current First Aid/CPR is required, and Suicide Intervention Certification/ASIST is an asset.
- A valid driver’s license and reliable car is required.
- Police checks and Child Intervention checks are required for employment.
- Availability to work weekdays and either Saturday or Sunday shift for 7 day a week support.
What We Offer
- We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:
- Competitive salary, where all employees are paid a living wage at minimum
- Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
- Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
- Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
- Supportive and flexible work environment, with ongoing training and development opportunities
- Potlucks, celebrations, employee engagement initiatives and plenty of fun
- Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
- Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.
Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.
Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.
Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.
The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.
Application Deadline: Applications will be accepted until 11:59pm on April 6, 2024.
Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at HR@innfromthecold.org before your interview.
