Summary

Join our Client Services Program as a System Navigator and make a meaningful impact in the lives of those we serve. We're currently looking for a compassionate and dedicated Navigator to fill a full-time, unionized position, working Monday to Friday 8am to 4pm or Monday to Thursday 7am to 4:45pm.

Description

Everyone has the right to feel safe, respected, supported and loved.

FearIsNotLove (the new brand evolution and operator of Calgary Women’s Emergency Shelter) works to inspire and build a dignity driven movement, cultivating communities that are free from domestic violence and abuse. We serve all people to live free from fear, neglect, violence, and abuse through a comprehensive range of innovative programs and services; from prevention and education, to counselling and emergency supports.

The agency plays an important role in the daily lives of individuals and families living with fear in their close relationships. In whatever way domestic violence impacts a person; whether they are a victim, someone who uses abuse and wants to change, or someone who knows another person being abused—FearIsNotLove is here to help.

Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome – love. It’s what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse.

FearIsNotLove creates safe spaces. We listen, we support, we encourage and we are judgement-free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.

The Systems Navigator is responsible for two main areas: assisting clients to navigate external systems and liaising with our Indigenous partners, internal and external, to meet the needs of clients and to create meaningful opportunities for them.
 

WHAT YOU’LL BE DOING

  • Maintaining the following essential services currently accessible within the Shelter through partnerships: housing support, income support, educational support, financial institutions, cultural brokers and community supporters:
  • Identifying new and relevant basic needs programs within Calgary that will enhance support to residential clients.
  • Building collaborative and effective relationships with the program stakeholders in order to create pathways for client to access the programs;
  • Occasionally leaving site to attend community events or to support clients with accessing services (in company provided taxies)
  • Acting as a resource to Shelter Counsellors on new community programs, changes to programs (how to access, eligibility, etc.);
  • Responsible for managing risk with clients, including identifying risk to self or others, and risks of harm to children. When risk is identified, consulting with others as needed, escalating these concerns to supervisors, and following established processes and documentation.
  • Acting as focal point for system navigation and Indigenous opportunities for the organization.
  • Ensure learnings, opportunities, and day to day work are documented in monthly reporting.
  • Ensure Compliance with Accreditation Standards; Maintain current police and IRC checks, professional registration (if applicable), and required accreditation-related training (e.g., First Aid, NVCI, Indigenous, Diversity, response-based).
  • Ensure client files meet accreditation standards and agency policies.
  • When required, providing support to Helpline, Shelter and Imminent Risk programs
  • Responsible for organizing Shelter bus tickets, taxi vouchers, office supplies and other administrative/reception duties as assigned
  • Other duties as assigned to support FearIsNotLove’s clients and program.

WHAT YOU BRING TO OUR MISSION:

  • Diploma in Human Services or related field required.
  • Degree in Human Services or related field preferred.
  • Knowledge in Indigenous resources, practices and traditions considered an asset
  • If eligible for registration with a professional body, registration must be current.
  • Minimum 2 years previous experience in the areas of Homelessness, community engagement, community resource /referral and accessibility.
  • Experience managing volunteers
  • Proven collaboration with community partners and knowledge of community resources available within Calgary and surrounding areas.
  • Exceptional communications skills with the ability to represent the Calgary’s Women’s Emergency Shelter with professionalism and excellence
  • A second language would be an asset
  • First Aid, ASIST and other certifications and ongoing training and development are a required condition of employment.

IMPORTANT DETAILS YOU NEED TO KNOW:

  • Ongoing training and development is a required condition of this position.
  • A criminal records search and an intervention record check are conditions of employment.
  • If eligible for registration with a professional body, registration must be current.
  • In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.

Apply to become part of the movement.  FearIsNotLove. Be part of changing the conversation with us. 
CLOSE DATE: This position will remain open until February 9, 2026 or until filled.

FearIsNotLove is committed to diversity, equity and inclusion.
We encourage qualified candidates from all genders, religious, ethnic and social backgrounds to apply.

We thank all candidates for their interest, only those selected for an interview will be contacted. We regret that we are unable to accept telephone inquiries.