Summary
Description
Everyone has the right to feel safe, respected, supported and loved.
FearIsNotLove (the new brand evolution and operator of Calgary Women’s Emergency Shelter) works to inspire and build a dignity driven movement, cultivating communities that are free from domestic violence and abuse. We serve all people to live free from fear, neglect, violence, and abuse through a comprehensive range of innovative programs and services; from prevention and education, to counselling and emergency supports.
The agency plays an important role in the daily lives of individuals and families living with fear in their close relationships. In whatever way domestic violence impacts a person; whether they are a victim, someone who uses abuse and wants to change, or someone who knows another person being abused—FearIsNotLove is here to help.
Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome – love. It’s what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse.
FearIsNotLove creates safe spaces. We listen, we support, we encourage and we are judgement-free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.
The Team Lead, Helpline is responsible for the day-to-day operation of the twenty-four (24) hour Helpline team and Crisis Counselling. This position is responsible for the supervision of both weekday and weekend Helpline team.
WHAT YOU'LL BE DOING
- Works collaboratively with the Manager, Outreach, Helpline and Court Program to identify gaps, client risk assessment and support day-to-day expectations of the crisis line in order to provide a safe, confidential, and supportive engagement to our clients.
- Provides monthly formal supervision and support to the Helpline staff.
- Works from a response-based practice framework (oral and written).
- Approves timesheets, time off requests in payroll system.
- Provides monthly updates to the Manager, Outreach, Helpline and Court Program.
- Works collaboratively with the Shelter, Team Lead to provide a seamless experience for clients wanting to enter shelter as well as managing shared logistical tasks such as scheduling and relief meetings/supervision.
- Works with the Manager, Outreach, Helpline and Court Program in assessing Helpline staff and completing probationary and annual performance reviews.
- Provides support and guidance regarding noteworthy and critical incident reporting and follow-up.
- Participates in the recruitment, selection, onboarding, and training of new hires.
- Works in conjunction with the Manager, Outreach, Helpline and Court Program to coordinate and facilitate regular team meetings.
- Prepares and monitors staff schedules to ensure appropriate staff levels are met for safety and optimal service delivery.
- Works in conjunction with the Manager, Outreach, Helpline and Court Program to maintain approved budgets for the Helpline program.
- Ensures client and staff file documentation and program information are maintained in an accurate, timely, professional, and confidential manner, meeting accreditation standards.
- Provides supervision and guidance to staff to ensure excellence in service delivery, ensuring clients needs are being met.
- Provides guidance and direction around crisis de-escalation/intervention, assessment of client’s needs and implementation of strategic plans in collaboration with Helpline staff and clients.
- Facilitates and supports a positive and collaborative relationship between Helpline staff, Shelter Services staff, staff from other departments, and volunteers.
- Reviews and assesses the suitability of referrals to internal and external programming and extensions in stay.
- Participates in Case Consults with the Manager, Outreach, Helpline and Court Program or Practice Advisor in a consistent and planful manner with shelter staff.
- Ensure Compliance with Accreditation Standards; Maintain current police and IRC checks, professional registration (if applicable), and required accreditation-related training.
- Other duties as assigned to support FearIsNotLove’s programs and clients.
WHAT YOU BRING TO OUR MISSION:
- Degree or Diploma in Human Services
- Minimum two (2) years’ previous supervisory experience
- Familiarity with accreditation requirements required.
- Minimum three (3) years’ previous experience in any of the following areas is required: domestic violence, Children’s Services, homelessness, or addictions/mental health issues.
- Previous experience in counselling, program implementation, and evaluation is required.
- Minimum two (2) years’ previous experience in a residential setting preferred.
- Strong knowledge and linkage to external services and systems that is available to women experiencing family violence and abuse.
- Knowledge of resources available with regards to men’s wellness.
- Experience working with men in crisis considered an asset.
- Understanding of the Response Based Approach and previous experience working within Scott Miller’s Feedback Informed Treatment is an asset.
- If eligible for registration with a professional body, registration must be current.
SKILLS & COMPETENCIES:
- Discretion, tact and ability to maintain confidential information.
- Self-motivated with strong self-management ability.
- Team work philosophy of collaboration and cooperation.
- Flexibility.
- Quick thinking and problem-solving skills.
- Strong communication skills (oral and written).
- Strong organizational skills.
- Adaptability.
- Keen attention to detail and strong .
- Strong leadership abilities.
IMPORTANT DETAILS YOU NEED TO KNOW
- Ongoing training and development is a required condition of this position.
- A criminal records search and an intervention record check are conditions of employment.
- If eligible for registration with a professional body, registration must be current.
- In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.
Apply to become part of the movement. FearIsNotLove. Be part of changing the conversation with us.
CLOSE DATE: This position will remain open until January 6, 2025 or until filled.
FearIsNotLove is committed to diversity, equity and inclusion. We encourage qualified candidates from all genders, religious, ethnic and social backgrounds to apply.
We thank all candidates for their interest, only those selected for an interview will be contacted. We regret that we are unable to accept telephone inquiries.
