Summary

The Coordinator, Community Engagement is essential to bringing NPC’s engagement strategy to life. Reporting to the Director, Sector Development & Engagement, you will lead the administrative and logistical coordination of member activities, province-wide convenings, and capacity-building initiatives. This role is focused on operational excellence and responsive service, ensuring our activities are organized, accessible, and valuable to our members.

Description

Coordinator, Community Engagement
Reports to: Director, Sector Development & Engagement
Employment Type: Full-time, Permanent
Location: Calgary / Hybrid (province-wide engagement expected)

About the Nonprofit Chamber (NPC)
The Nonprofit Chamber (NPC) is one of Alberta’s core backbone organizations, connecting, convening, and amplifying the voices of more than 30,000 nonprofit organizations across the province. NPC strengthens the sector through insight, advocacy, engagement, and training—ensuring nonprofits are connected, evidence-informed, and heard.
Membership at NPC is grounded in shared power, not transactions. Our Connect → Know → Thrive → Speak model depends on trusted relationships, meaningful engagement, and collective intelligence.

 

Role Purpose
The Coordinator, Community Engagement is essential to bringing NPC’s engagement strategy to life. Reporting to the Director, Sector Development & Engagement, you will lead the administrative and logistical coordination of member activities, province-wide convenings, and capacity-building initiatives. This role is focused on operational excellence and responsive service, ensuring our activities are organized, accessible, and valuable to our members.

 

Core Responsibilities
Membership Engagement & Relationship Stewardship

  • Execute Engagement Strategy: Support onboarding, engagement tracking, and retention tasks to build lasting member relationships.
  • Member Service: Serve as the primary touchpoint for inquiries, providing timely, empathetic, and professional responses.
  • Data Integrity: Maintain accurate engagement records within the CRM and collect member feedback to inform internal decision-making.
  • Outreach Support: Coordinate administrative aspects of outreach to strengthen regional and subsector representation.

Convening & Capacity Building

  • Event Delivery: Plan and deliver NPC convenings, including Connector Circles, Connector Cohorts, and major events like the Connections Conference.
  • Logistics Management: Coordinate speakers, facilitators, contracts, and event communications.
  • Resource Development: Support the creation of toolkits, playbooks, and recorded sessions to build sector capacity.
  • Continuous Improvement: Analyze post-event feedback to assess value and enhance future initiatives.

Communications & Operations

  • Social Media & Newsletters: Manage the master social media calendar and lead the bi-weekly newsletter workflow, from content staging to distribution list management.
  • Asset Management: Maintain a digital asset library (photos, logos, documents) and track workflows with external specialists.
  • Analytics: Monitor digital metrics, such as newsletter open rates and social reach, to track the success of province-wide outreach.
  • Team Support: Manage event timelines and budgets while contributing data to NPC’s Monitoring, Evaluation, and Learning (MEL) framework.

Qualifications & Attributes

  • Experience: 1–3 years in community engagement, event coordination, or a related nonprofit/public sector role.
  • Technical Fluency: Comfort with CRM systems, digital engagement tools, and event platforms; you are often the "tech support" during virtual events.
  • Adaptability: The ability to pivot quickly between deep-focus data entry and troubleshooting live event glitches.
  • Detail-Oriented: A passion for "closing the loop," from venue contracts to updating member titles.
  • Relationship-Focused: An equity-aware collaborator who builds trust quickly with diverse stakeholders.

Working Conditions

  • Hybrid work environment with flexibility.
  • Regular travel across Alberta.
  • Occasional evening and weekend work to support flagship events.

How to Apply
If you are ready to help strengthen Alberta’s nonprofit sector, please submit your resume and a cover letter (in a single PDF) outlining why you are the right fit for this role via this brief application form: https://ca.makeforms.co/6qss8i8/

Process & Timeline
At NPC, we value meaningful connection and a responsive recruitment experience. To ensure a timely process for all candidates, applications will be reviewed on a rolling basis as they are received. We encourage interested applicants to apply early, as the posting will remain active only until a successful candidate is selected to join our team.