Summary

The Program Manager integrates all programs within the Centre for Refugee Resilience to improve service delivery and expand the impact of programs for clients and staff. The Program Manager works consultatively and collaboratively with the Division Director and the Program Clinical Supervisor to ensure the program delivers relevant and culturally competent mental health and navigation services.

Description

Functional Statement:

The CRR Program Manager oversees the overall operation, community collaboration, and promotion of the Centre for Refugee Resilience, with the aim of building resilience in refugees and immigrants who have experienced trauma through coordinated community, social, and mental health support. The Program Manager integrates all programs within the Centre for Refugee Resilience to improve service delivery and expand the impact of programs for clients and staff.  The Program Manager works consultatively and collaboratively with the Division Director and the Program Clinical Supervisor to ensure the program delivers relevant and culturally competent mental health and navigation services.

Primary Duties and Responsibilities include, but are not limited to:

  • Oversee the day-to-day operations of the CRR programs, ensuring quality service delivery and best practices
  • Work closely with the clinical lead to ensure that fluid team processes are in place
    • Oversee goals and progress of each team member
    • Assign, monitor, assess and maintain staff schedules and caseloads 
  • Promote collaboration in a diverse and multi-disciplinary team within CCIS
  • Develop and ensure the implementation of outcome measures for all funded elements of the program, complete evaluation and reporting, and oversee the statistics of all team members
  • Evaluate, strategize and implement improved procedures for service delivery, efficiency and program effectiveness
  • Identify gaps in client services and respond with modified processes, new partnerships, or new funding opportunities
  • Collaborate, communicate and network with relevant stakeholders (internal and external), organizations and professionals who are working in the field
  • With the Division Director, lead recruitment, interviewing, training, and evaluation of new hires

Core Competencies

  • Provide guidance, direction and completion of   funding proposals and budgets
  •  Monitor and manage the budget for the programs in consultation with the Director
  • Oversee and complete funding reporting and statistics done by staff (iCARE, quarterly reports, etc.)
  • Attention to detail in data reporting, establishing priorities and meeting deadlines, and monitoring follow-up with clients by staff
  • Coordinate the sharing of resources among programs
  • Assign clients, monitor, assess and maintain staff schedules
  • Develop and ensure the implementation of outcome measures for programs
  • Support and supervise staff in planning and meeting targets
  • Conduct regular meetings, group and individual, with program staff
  • Educate and advocate on behalf of newcomer clients in the community
  • Practice personal self-care and support the needs of team members

Qualifications

  • Post-Secondary Degree in Public Health Program Management, Human Services Leadership, Social Work or equivalent and a minimum of three years of relevant experience or a master’s degree in a relevant field
  • Knowledge of local immigrant-serving agencies, their programs and services, current immigration issues and resources available in the community
  • Demonstrated knowledge or experience in client case management, life skills, and group service delivery
  • Experience in leading and managing a team
  • Demonstrated knowledge or experience in client case management, therapy and Mental Health service delivery
  • Experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders to develop responses to community issues and build on community strengths and resources
  • High level of interpersonal skills to manage conflict and work effectively with a diverse group of clients, staff and community members
  • Strong analytical, problem-solving and decision-making skills
  • Excellent communication, planning and organizational skills
  • Strong computer skills and proficiency with Microsoft Office Suite
  • Ability to speak a second language is an asset
  • Must be legally eligible to work in Canada
  • Must have a valid Criminal Record Check report

To Apply:

Interested and qualified candidates are encouraged to submit resumes and cover letters to Ricardo Morales, CDIS Division Director, at rmorales@ccisab.ca on or before June 12th, 2026. Please include “CRR Program Manager” in the subject line of your email.

Position starting July 1st, 2026, with a temporary contract running until August 2027.

Note: Resumes will be reviewed as submitted, and interviews will be scheduled as appropriate.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.

The posting will be closed as soon as a suitable candidate is selected.

This position is subject to a Criminal Record Check, including a Vulnerable Sector Search and an Adult Abuse Registry Check.

Additional Information

CCIS – Who We Are

CCIS (Calgary Catholic Immigration Society) is a nonprofit organization that provides settlement and integration services to all immigrants and refugees in Southern Alberta. Since our inception in 1981, we have been a community leader with solid experience in the design and delivery of comprehensive services for our newest neighbours. We deliver these services through a dynamic, multi-cultural, multi-denominational and multi-disciplinary team of professionals who collectively speak over 80 languages.

From airport reception to a first job interview, CCIS’s programs and services have been designed to assist immigrants and refugees through all phases of the settlement and integration process. CCIS is committed to welcoming and serving newcomers of all races, ethnic and national origins, cultural backgrounds and religions, sexual orientations and gender identities and expressions.
CCIS – Community Development and Integration Services (CDIS) Division
Our Community Development and Integration Services Division works towards empowering individuals and communities to make changes through education, volunteerism, and community development and integration strategies. CDIS is committed to creating a welcoming community and helping newcomers and the community alike work together to build an inclusive community. CDIS programs support this goal through various community approaches, including volunteerism, education, outreach, community development, and capacity building for cultural diversity.