Summary

This Communications & Engagement Coordinator manages digital community building, email marketing, and front-line support across two key organizational pillars.Split evenly (50/50), the role handles program communications and digital management for Sector Development & Engagement, while providing formatting, logistics, and research coordination for the Policy team. The ideal candidate offers strong copywriting and digital skills, and excellent priority management.

Description

Position Title: Communications & Engagement Coordinator
Job Level: Coordinator
Employment Type: Full-Time, 12 Month Contract 
Reporting Structure: Dual-Reporting Matrix
 

  • 50%: Director, Sector Development and Engagement
  • 50%: Director, Policy & Insight

POSITION OVERVIEW
The Communications & Engagement Coordinator drives digital community building, email marketing, and responsive front-line support across two vital organizational pillars.

This role balances hands-on program communications, email campaign execution, and digital community management for Sector Development and Engagement (50%), alongside formatting, communications logistics, and research coordination for Policy (50%). The ideal candidate brings strong copywriting skills, digital platform expertise, and the ability to adapt voice and manage competing priorities across two leadership workflows.

This role is currently funded for a one-year term. As we continue to build out this portfolio, our goal is to secure ongoing funding to extend the position.

CORE RESPONSIBILITIES BY PORTFOLIO

1. Sector Development & Engagement (50%)

Digital Communications & Email Marketing

  • Manage Campaign Monitor to build, test, and distribute mass email communications across two distinct brands: the Nonprofit Chamber and Nonprofits Vote.
  • Manage the production calendar, content curation, and submission tracking for the sector newsletter.
  • Gather, copy-edit, and format newsletter drafts, ensuring brand voice consistency, formatting standards, and layout accuracy prior to distribution.

Social Media & Community Management

  • Serve as the day-to-day liaison with the external communications consultant to execute the social media content calendar.
  • Monitor all active social media platforms, acting as the voice of the organization by proactively responding to comments, direct messages, and community mentions.
  • Foster a highly engaged digital community by identifying opportunities to amplify member organizations and interact with relevant sector content.

Program Communications (Nonprofit Now+)

  • Serve as the primary, welcoming point of contact for Nonprofit Now+ participants, managing the flow of onboarding materials, schedule reminders, and cohort updates.
  • Coordinate the daily communications workflow from start to finish, tracking incoming applications, intake forms, and participant feedback.

Shared Inboxes & Front-Line Support

  • Monitor and triage shared team inboxes to ensure timely, helpful, and dependable customer service for member organizations.
  • Provide front-line service and troubleshooting for users navigating Reach Hire, guiding them through account access, posting procedures, and common inquiries.
  • Escalate specialized inquiries to the appropriate team members while maintaining ownership of open communication loops.

2. Policy & Insights Portfolio (50%)

Policy Communications & Documentation Support

  • Assist the Director of Policy by translating public records and consultation briefs into accessible internal summaries.
  • Proofread, format, and layout policy briefs, official letters, reports, and presentation slide decks to ensure clean, consistent, and highly professional outward-facing presentation.
  • Organize and maintain internal reference materials, policy documentation archives, and briefing repositories.

Policy Project Management & Tracking

  • Maintain project tracking dashboards, communications schedules, and milestones for active policy files and initiatives.
  • Monitor timelines for consultations, public commentary periods, and policy submissions to ensure all communication deadlines are met.

Working Groups & Meeting Logistics

  • Coordinate scheduling, calendar invitations, and digital meeting materials for policy committees, roundtables, and working groups.
  • Prepare meeting agendas, capture clear action-oriented notes, and drive follow-up communications through to completion.

Shared Operational & Service Expectations

  • Events: Support front-of-house logistics and attendee communications for virtual and in-person policy sessions, briefing meetings, and community presentations.
  • Workload Prioritization: Work collaboratively with both Directors to align weekly priorities, flag scheduling conflicts early, and manage deadlines effectively.
  • CRM & Data Hygiene: Keep Salesforce contact records, organizational engagement touchpoints, and Campaign Monitor subscriber lists accurate and organized.
  • Service Standards: Uphold a welcoming, solutions-oriented brand voice when interacting with nonprofit leaders, partner organizations, and community members across all channels.

QUALIFICATIONS AND EXPERIENCE 

Education & Experience

  • Post-secondary education in Communications, Marketing, Public Relations, Non-Profit Management, or equivalent practical experience.
  • 2 to 4 years of experience in digital communications, email marketing, community management, or member relations.
  • Direct experience handling organizational social media feeds, managing shared team inboxes, or providing digital customer support in a deadline-driven environment.
  • Previous experience within the nonprofit or community services sector is an asset.

Key Skills & Competencies

  • Digital Platforms: Strong proficiency with email marketing platforms (specifically Campaign Monitor), social media management, Microsoft Office 365, and CRM systems like Salesforce.
  • Copywriting & Brand Voice: Exceptional written communication and editing skills, with the agility to shift writing styles between different brands (Nonprofit Chamber and Nonprofits Vote).
  • Project Organization: Proven ability to manage multi-step processes (such as newsletter production schedules and cohort application cycles) with strong attention to detail.
  • Time Management: Demonstrated comfort working within a dual-reporting environment, including proactive communication about bandwidth and priorities.

READY TO APPLY 
Applications will be reviewed on a rolling basis starting October 8, and the position will remain open until a suitable candidate is found.

Please submit your application via this link: https://forms.gle/LJK1nHRNQpGfWVK98 
(note that we are only able to accept applications submitted through this platform).
Be sure to include your resume! While not strictly required, we strongly encourage you to include a cover letter so we can learn more about you.

If you have any questions about the role before applying, feel free to drop us a note at info@thenonprofitchamber.org