Summary

The Manager, Family & Child Development leads programs supporting children and families, ensuring high-quality, inclusive services. This role provides team leadership, program oversight, and partnership development to enhance client outcomes. The Manager drives continuous improvement, staff development, and service excellence in a community-focused environment.

Description

Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for a Manager, Family & Child Development to join our Family & Child Development Centre (FCDC) Team at CUPS.

The Manager, Family & Child Development, is responsible for providing comprehensive leadership to CUPS FCDC team, ensuring services are delivered within CUPS Integrated and Trauma-informed Care service delivery frameworks. You will plan, implement, monitor and evaluate all aspects of CUPS family & child development operations, working in collaboration with the CUPS Leadership Collaborative to continuously improve Integrated Care services between and within FCDC and across the agency.

In the role, you will leverage subject matter experts within the department to ensure all team members are provided with appropriate client practice and administrative direction. The role will provide coaching and support for leader development and sustainment of high functioning and trauma-informed work environment delivering high-quality client care.

  • Location: Onsite, CUPS – 1001 10 Ave SW, Calgary
  • Reports to: Director of Programs
  • Contract type: Permanent
  • Schedule: Full-time, Mon to Fri, 37.5 hours per week
  • Starting salary: $77,650.00 – $82,774.00

Key Responsibilities

  • Create an approachable, caring and trauma-informed environment for workers and clients.
  • Provide direct supervision to direct reports, maintaining oversight of all teams to ensure the provision of service per CUPS standards, governing body requirements and program goals.
  • Create goals, objectives, initiatives and action plans aligned with the organizational strategic plan and deployed in coordination with other departments and programs within CUPS.
  • Provide leadership and coaching to assist staff with the achievement of an integrated model of care for CUPS’ clients, identifying process and skills gaps of staff and contractors to develop improvement plans
  • Promote a culture that reflects CUPS's vision, mission, philosophies and values.
  • Ensure all staff develop and maintain practice knowledge of Integrated Care, the research and evidence behind Brain Science, and standard use of CUPS’ Integrated Care Tool, creating strong trauma-informed and integrated service practices.
  • Develop and maintain compassionate, professional, effective teams via effective recruitment, training, performance management, and engagement strategies.
  • Participate in developing and maintaining annual operating and capital budgets and exercise necessary controls to ensure operations achieve a balanced fiscal position.
  • Facilitate the maintenance of accurate and complete client records which meet the demands of integrated care and the requirements of associated overseeing bodies.
  • Support all direct reports with performance management and goal-setting activities and regular weekly or bi-weekly supervision. Supporting a culture of continuous learning and improvement.
  • Understand program evaluation and reporting requirements of FCDC teams, ensuring data integrity and availability for evaluation teams.
  • Champion CUPS’ continuous improvement concerning health and safety through active participation and embedding CUPS health and safety practices within the department.
  • Assist with developing and maintaining external relationships with partner agencies, referral sources, and community/system initiatives.

Employment Requirements

  • Bachelor’s degree in a relevant field such as Child Development, Early Childhood Education, Social Work, Psychology, or a related discipline, with a strong background working with children and families.
  • 5+ years’ experience working with families and children with 2+ years of leadership experience in expanded practice environments.

What You Bring

  • Strong leadership skills including demonstrated ability to set clear expectations, create a psychologically safe work environment and effectively manage and develop the performance of reports.
  • Demonstrated emotional intelligence and relationship development skills.
  • Understanding of child development theories and practices.
  • Demonstrated ability to create alignment and synergy within an interdisciplinary team.
  • Understands and is aligned with philosophies around trauma-informed practice, harm reduction, Adverse Childhood Experiences (ACEs), the socio-environmental determinants of health, and issues related to low income, mental health and substance use.
  • Demonstrated understanding and a commitment to an integrated and team-based model.
  • Adherence to ethical standards and a commitment to maintaining a high level of professionalism in all interactions.

Work Conditions

  • Exposure to trauma and emotionally complex cases

Benefits

  • Dental care
  • Employee assistance program
  • Life insurance
  • Paid time off

CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation.

If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact hr@cupscalgary.com.

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Application question(s):

  • What prompted you to apply to CUPS?
  • Please describe your experience of supporting both families and children in some detail.
  • Please describe your approach to leadership and effectively leading teams.
  • What are your salary expectations for this position?

Work Location: In person